Skip to content

Support

What the help desk handles

  • Account & access
  • Payments & Knight Cash
  • Bug report
  • Item loss or rollback
  • Report a player
  • Something else

Before you write

  • Name the character and the zone the problem happened on.
  • Give a date and a time. Without a timestamp we cannot find the event in the server logs.
  • One problem per ticket — a second ticket about the same thing only pushes you further down the queue.
  • Staff never ask for your password. Nobody from VintageKO will request it, in game or anywhere else.

Sign in to open a ticket

The help desk uses your game account — there is no separate registration. Signing in also shows every ticket you have opened before.

Sign in

Not account specific?

Gameplay questions and reproducible bugs get answered faster on the public board, where other players can confirm them.

Forum