Contact

Account problems belong in a ticket

If you cannot log in, lost an item, were sanctioned, or paid for Knight Cash that never arrived, open a ticket on the support page. A ticket is tied to your account, so staff can see your characters and your purchase history without asking you to prove who you are. Email and Discord cannot do that, and messages about accounts sent there get redirected to a ticket anyway.

Tickets are answered in the order they arrive — usually within 12 hours, always within 72.

Discord

The server Discord is where the staff, the clans and the event announcements live. Use #support-questions for a quick answer about how something works, and #bug-reports to check whether something broken is already known.

Nobody on the staff will ever message you first asking for a password, a code or a payment. If someone does, they are not staff — screenshot it and post it in #report-a-scam.

Email

• [email protected] — only when you cannot reach the ticket system at

all, such as a lost account email.

• [email protected] — harassment, threats, doxxing, or a scam that needs

looking at urgently. Include character names and a timestamp in server time.

• [email protected] — data access and deletion requests under the

privacy policy.

• [email protected] — press, partnerships, content creators and anything

commercial.

Please write in English or Turkish and include your account name. We never ask for your password in any channel, and you should never send it.

Bug reports

A report we can act on has four lines: what you did, what you expected, what happened instead, and whether it happens every time. Add the map, the character name and the server time. Reproducible reports get fixed first, and reporting an exploit instead of using it is rewarded — see rule 4 on the rules page.

What we cannot help with

• Trades between players that went wrong because you trusted the other side,

unless an exploit or a scam under rule 5 was involved.

• Unbanning an account whose appeal has already been reviewed and decided.
• Anything about the official Knight Online service. We are a fan project with

no connection to the publisher.